At ToolsForPetSale.com, we understand that professional groomers rely on high-quality equipment to deliver exceptional service. That’s why we offer transparent shipping options and a straightforward returns process for our premium grooming tools from top brands like Wahl, Andis, and Oster®.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two shipping options to meet your professional needs:

Standard Shipping: $12.95 via DHL or FedEx

  • Delivery within 10-15 business days after shipment
  • Recommended for time-sensitive professional orders
  • Includes full tracking

Free Shipping: Available on orders over $50 via EMS

  • Delivery within 15-25 business days after shipment
  • Basic tracking included

Note: Delivery times may vary slightly for international destinations (excluding Asia and certain remote areas).

Returns & Exchanges

We stand behind our professional grooming equipment and want you to be completely satisfied with your purchase of clippers, combs, dematters, and other tools essential for your grooming business.

Eligibility Requirements

To qualify for a return or exchange:

  • Item must be unused and in its original packaging
  • Return must be initiated within 15 days of receiving your order
  • Original proof of purchase must be provided

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • Hand Stripping Tools: Due to the nature of use and hygiene considerations
  • Used Scissors: Any grooming scissors that show signs of use
  • Opened Blades or Attachments: For clippers and trimmers

Return & Exchange Process

Step 1: Initiate Your Return/Exchange
Email our customer service team at [email protected] with:

  • Subject: Return/Exchange Request – Order #[Your Order Number]
  • Body: Include product name, reason for return, and preferred resolution (refund/exchange)
  • Confirmation that the item is unused in original packaging

Step 2: Receive Return Authorization
Within 2 business days, we’ll email you a Return Merchandise Authorization (RMA) number and shipping instructions.

Step 3: Ship Your Return
Package the item securely with the RMA number visible. Ship to:
ToolsForPetSale Returns
2180 Broadcast Drive
ALBUQUERQUE, US 87101

Step 4: Processing Your Return
We’ll inspect your return within 3-5 business days of receipt, then process your refund or ship your exchange.

Refund Information

  • Method: Issued to original payment method (Visa, MasterCard, JCB, or PayPal)
  • Processing Time:
    • Credit/Debit Cards: 5-10 business days after processing
    • PayPal: 3-5 business days after processing
  • Shipping Costs: Original shipping fees are non-refundable

Exchange Policy

For exchanges:

  • Follow the same process as returns
  • Clearly specify the replacement product needed
  • We cover standard shipping for replacement items
  • Contact us for expedited exchange options for urgent business needs

Damaged or Defective Items

If you receive damaged or defective professional tools:

  • Contact us within 3 days of delivery with photos
  • We’ll provide a prepaid return label if needed
  • Receive a priority replacement at no additional cost

Professional Customer Support

Our team understands the importance of reliable grooming tools for your business. We prioritize professional groomers’ requests to minimize service disruptions. For any questions about our policy, email [email protected] for a response within 24 business hours.

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