Last Updated: [Insert Date]

At ToolsForPetSale.com, we stand behind the quality of our professional grooming equipment from top brands like Wahl, Andis, and Oster®. We want you to be completely satisfied with your purchase of clippers, combs, dematters, and other professional tools. If you’re not satisfied, we offer a straightforward returns and exchanges process for our professional customers.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange:

  • Item must be unused and in its original packaging
  • Return must be initiated within 15 days of receiving your order
  • Original proof of purchase must be provided

Non-Returnable Items

For hygiene and safety reasons, the following professional grooming products cannot be returned:

  • Hand Stripping Tools: Due to the nature of use and hygiene considerations
  • Used Scissors: Any grooming scissors that show signs of use
  • Opened Blades or Attachments: For clippers and trimmers

Return & Exchange Process

Step 1: Initiate Your Return/Exchange

Email our customer service team at [email protected] with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number]

Body:
Dear ToolsForPetSale Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number].
Product Name: [Product Name]
Reason for Return/Exchange: [Please specify]
Preferred Resolution: [Refund/Exchange for (specify product)]

I confirm that the item is unused and in its original packaging.

Best regards,
[Your Full Name]
[Your Contact Information]

Step 2: Receive Return Authorization

Within 2 business days, our team will email you a Return Merchandise Authorization (RMA) number and shipping instructions.

Step 3: Ship Your Return

Package the item securely with the RMA number clearly visible on the outside of the package. Ship to:

ToolsForPetSale Returns
2180 Broadcast Drive
ALBUQUERQUE, US 87101

Step 4: Processing Your Return

Once we receive and inspect your return (typically within 3-5 business days after delivery), we will process your refund or ship your exchange.

Refund Information

Refund Method: Refunds will be issued to the original payment method (Visa, MasterCard, JCB, or PayPal).

Processing Time:

  • Credit/Debit Cards: 5-10 business days after processing
  • PayPal: 3-5 business days after processing

Shipping Costs: Original shipping fees are non-refundable. For exchanges, we’ll cover the cost of standard shipping for the replacement item.

Exchange Policy

If you need to exchange an item:

  • Follow the same process as returns
  • Clearly state in your email the product you wish to exchange for
  • We’ll ship the replacement once we receive your return

For urgent exchanges needed for your grooming business, contact us about our expedited exchange options.

Damaged or Defective Items

If you receive a damaged or defective professional grooming tool:

  1. Contact us within 3 days of delivery with photos of the damage
  2. We’ll arrange for a prepaid return label if needed
  3. Receive a replacement shipped priority at no additional cost

Professional Customer Support

Our team understands the importance of reliable grooming tools for your business. We prioritize returns and exchanges from professional groomers to minimize disruption to your services.

For any questions about our policy, email [email protected] and we’ll respond within 24 hours (business days).