Welcome to ToolsForPetSale.com, your trusted source for professional pet grooming tools. Below you’ll find answers to common questions about our products, shipping, payments, and more. If you don’t find what you’re looking for, please contact our customer support team at [email protected].

About Our Products

What brands of grooming tools do you carry?
We specialize in premium professional grooming tools from top brands including Wahl, Andis, and Oster®. Our selection includes clippers, combs, dematting tools, hand stripping equipment, and professional-grade scissors.
Are your grooming tools suitable for professional use?
Absolutely! We cater specifically to grooming professionals, including mobile groomers and salon owners. All our tools are commercial-grade and designed for frequent, professional use.
Do you offer replacement parts for grooming tools?
Yes, we carry replacement blades and other essential parts for maintaining your professional grooming equipment. Check our “Clippers” and “Combs” sections for available replacement parts.

Ordering & Account Questions

How do I create an account?
You can create an account during checkout by selecting “Create an account” option. Having an account allows you to track orders, save payment methods, and view order history.
Can I modify or cancel my order after placing it?
We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t been processed yet.

Shipping & Delivery

What shipping options do you offer?
We offer two shipping options tailored for grooming professionals:

Standard Shipping ($12.95 flat rate):
– Carriers: DHL or FedEx
– Delivery Time: 10-15 business days after dispatch
– Includes tracking

Free Shipping (orders over $50):
– Carrier: EMS
– Delivery Time: 15-25 business days after dispatch
– Ideal for larger orders
How long does order processing take?
We process orders within 1-2 business days. During this time, our team verifies each item, performs quality checks, and packages your order securely.
Do you ship internationally?
Yes, we ship worldwide to serve grooming professionals everywhere, excluding some Asian and remote regions. Wherever your salon is located, we’ll get your tools to you efficiently.
How can I track my order?
For Standard Shipping (DHL/FedEx), you’ll receive a tracking number via email once your order ships. For Free Shipping (EMS), tracking may be limited depending on your location.

Payments & Pricing

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Are there any additional fees for international orders?
Your order total at checkout reflects all costs. Some countries may charge import duties or taxes upon delivery, which are the customer’s responsibility.

Returns & Exchanges

What is your return policy?
We stand behind our tools. If any item doesn’t meet your professional standards, you have 15 days from delivery to initiate a return. Items must be unused and in original packaging.
How do I initiate a return?
Please email our customer support at [email protected] with your order number and reason for return. We’ll provide return instructions and process your refund once we receive the item.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product).

Customer Support

How can I contact customer support?
Our US-based customer support team is happy to help at [email protected]. We typically respond within 1 business day.
What are your business hours?
Our team operates Monday-Friday, 9am-5pm Mountain Time (excluding US holidays).
Where is your company located?
ToolsForPetSale.com is located at:
2180 Broadcast Drive
Albuquerque, NM 87101
United States

Still have questions? Our grooming-savvy support team is ready to assist you at [email protected].